Unit Code :- CHCCSM005
Unit Title :- Develop facilitate and review all aspects of case management.
Assessment Type :- Assignment 1
Student Assessment Instructions
1. This is a written assessment. All questions must be answered for this assessment.
2. This written assessment will need to be completed again if it is incomplete or with out satisfactory performance after further training support. This may be to focus on question areas not achieved in the prior attempt at the assessment.
3.The written assessment may be re-attempted on two further occasions (maximum of three attempts).
4. This is an open book assessment.
5. Respond to all questions in the spaces provided.
6. You must answer all questions correctly for this assessment to be completed satisfactorily. Ask your assessor to clarify any aspect you are unsure about in this assessment task.
CHCCSM005 Case Management Assignment
Required Resources
1. You will need to have access to relevant legislation, standards and codes, industry practices.
Evidence :-
i. You must submit the completed assessment cover sheet and your answers to your assessor either by handing in written responses or by online submission within the allocated time.
ii. Ensure you keep a copy of your submitted work. Assessments submitted without a completed cover sheet will not be accepted.
When and where will this assessment take place?
i. Your assessor will provide you with the due date which can be recorded in the assessment plan.
ii. Your assessor may also specify the length of time allowed and the expected word count, if applicable.
CHCCSM005 Develop Facilitate And Review All Aspects Of Case Management Assignment
What if the assessment is not suitable?
1. If you are unable to provide sufficient evidence with the written assessment method, your assessor may be able to provide you with an alternative method. Discuss this with your assessor.
What happens if your answers are not satisfactory?
a. If any of the assessment responses are not satisfactory your assessor will provide you with feedback.
You may need to resubmit some or all the questions. Your assessor will explain the details for your re assessment.
b. In most cases you will be allowed a maximum of three attempts.
c. If you are not satisfied with your assessment result you have the right to lodge an appeal. Ask your assessor or contact the Course Coordinator for more information.
Question 1
Provide two methods of collecting information for a case management plan about the person’s needs and goals.
Question 2
Provide two considerations of evidence-based practice.
Question 3
Describe the aim of the strengths-based approach to case management.
Question 4
Describe the emphasis of the rights-based approach to case management.
Question 5
Describe what the person-centred approach to case management relies on.
Question 6
Describe two aspects of immediate needs in the needs-based approach to case management.
Question 7
In order to effectively utilise case management processes list two under pinning requirements that must be adhered to.
Question 8
Provide one situation where mandatory reporting applies.
Question 9
Describe one way the Australian Privacy Principles impact case management information.
Question 10
Describe one way confidentiality impacts case management information.
Question 11
Provide two examples of what a policy may apply to regarding case management.
Question 12
The Australian Community Practice Guidelines 2.3 explains a worker’s role in handling complaints. What does the guideline require you to do in regards to a client’s right to make a complaint and how would you implement this?
CHCCSM005 Case Management Assignment
Question 13
Provide one example of an area in community services where a statutory man date applies.
Question 14
Provide one example of how you can facilitate a person in goal-setting and participation.
Question 15
Provide a brief explanation of the social cognitive theory of behavioural change.
Question 16
Provide an example of how the planned behaviour theory may be put into practice.
Question 17
Provide one example of a restricted practice that may be used in a non-voluntary intervention.
Question 18
Describe one way that you can work with a person without imposing your values on them.
Question 19
Briefly describe how you can incorporate a person’s value systems into their case management plan.
Question 20
Briefly describe what impact the value systems of key stakeholders can have on the case management plan.
Question 21
Provide one aspect you need to take into account when working with a CALD person.
Question 22
Provide two ways to conduct case management in a culturally appropriate way when working with Aboriginal and/or Torres Strait Islander peoples.
Question 23
Provide two factors to consider when working with people with a disability.
Question 24
Provide two aspects to consider when working with people in the LGBTI community.
Question 25
Provide two examples of homelessness.
Question 26
Provide a brief description of cultural invisibility that older people can feel.
Question 27
Provide two areas of legislation that are relevant to child protection.
Question 28
Provide two aspects of complaints management.
Question 29
Describe two ways that you can establish a rapport with a person.
Question 30
Provide two aspects of a formal meeting process.
Question 31
Provide one reason why it is important to specify roles and responsibilities of people involved in the case management plan.
Question 32
Provide one reason why a case manager needs to be familiar with a range of available services.
Question 33
Describe how the Universal Declaration of Human Rights under pins the rights of people involved in the decision making process.
Question 34
Provide one right of an organisation when providing services.
Question 35
Describe why is it important to understand family dynamics when providing case management support.
Question 36
Provide an example of a long-term need.
Question 37
Provide one indication that a plan may need to be revised and/or adjusted.
Question 38
Provide one behavioural indicator that may suggest abuse.
CHCCSM005 Case Management Assignment
Question 39
Provide one example where you may need to apply a strategy to deal with a complex or high-risk situation.
Question 40
Describe a case manager’s duty of care in regard to child protection.
Question 41
Describe a case manager’s duty of care in regard to domestic violence.
Question 42
Describe a case manager’s duty of care in regard to suicide.
Question 43
Describe a case manager’s duty of care in regard to elder abuse.
Question 44
Describe a case manager’s duty of care in regard to people with disabilities.
Question 45
Explain why it is important to match the needs of the person with the experience workload and geographical location of the worker or service provider.
Question 46
List two aspects of a target for change or action.
Question 47
Describe one way you could assist a person to achieve their targets.
CHCCSM005 Case Management Assignment
Question 48
Describe how feedback forms are used as a monitoring strategy.
Question 49
Describe one way you can use feedback forms to assess the need for change.
Question 50
Describe the priority of the negotiation process when changing the case management plan.
Question 51
Provide two documentation requirements that may apply when documenting an inter agency agreement.
Question 52
Provide a brief explanation of the goal of evidence-based practice.
Question 53
Provide one criterion that must be met before a case can be closed.
Question 54
Describe two approaches to service delivery that address the experience skills values and development of participants.
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