Subject Code & Title :- BSBSTR601 Manage Innovation And Continuous Improvement
Assessment Type :- Assignment
The assessment tasks for BSBSTR601 Manage innovation and continuous improvement are outlined in the assessment plan below. These tasks have been designed to help you demonstrate the skills and knowledge that you have learnt during your course. Please ensure that you read the instructions provided with these tasks carefully. You should also follow the advice provided in the Business Works Student User Guide. The Student User Guide provides important information for you relating to completing assessment successfully.
BSBSTR601 Manage Innovation And Continuous Improvement Assignment
Assessment for this Unit :-
BSBSTR601 Manage innovation and continuous improvement describes the skills and knowledge required to sustain and develop an environment in which continuous improvement, innovation and learning are promoted and rewarded.
For you to be assessed as competent, you must successfully complete two assessment tasks:
Assessment Task 1: Knowledge questions – You must answer all questions correctly.
Assessment Task 2: Project – You must work through a range of activities and complete a project portfolio.
Assessment preparation :-
Please read through this assessment thoroughly before beginning any tasks.You must agree with Student Ac knowledgement and Declaration before commencing to any of the assessment task. Ask your assessor for clarification if you have any questions.
When you have read and understood this unit’s assessment tasks Proceed according to your assessor instructions. Keep a copy of all of your work as the work submitted to your assessor will not be returned to you.
BSBSTR601 Manage Innovation And Continuous Improvement Assignment
Assessment appeals :-
If you do not agree with an assessment decision you can make an assessment appeal as per your SCA’s assessment appeals process.
You have the right to appeal the outcome of assessment decisions if you feel you have been dealt with unfairly or have other appropriate grounds for an appeal.
Naming electronic documents
It is important that you name the documents that you create for this Assessment Task in a logical manner.
Each should include:
Student Name
Unit code
For example If the student’s name is xxx and the assessment task is for BSBSTR601.
Develop organisational strategies the document should be saved as xxx_BSBSTR601.
Assessment Acknowledgement and Declaration
Since you are submitting electronically through the Canvas LMS, please review the declaration and acknowledge part prior to submit the assessment as by submitting the assessment you are providing the consent to the following:
BSBSTR601 Manage Innovation And Continuous Improvement Assignment
By submitting this assessment, you acknowledge the following:
1. You have read and understand the assessment requirement
2. You understand and comfortable with the way the assessment is going to be assessed.
3. You understand that you should discussed with your trainer should their any reasonable adjustment required for the assessment.
4. You understand the rights of the reassessment.
5. You understand my rights to appeal the decision made in an assessment.
By submitting this assessment, you also provide consent of the following:
1. This task is all your own work and you have not cheated or plagiarised the work or colluded with any other student(s).
2. You understand that if you found to have plagiarised cheated or colluded action will be taken against you according to the process explained to you.
3. You have correctly referenced all resources and reference texts through out these assessment tasks.
Please communicate with your trainer immediately should you have any concerns or doubts about any of the above statements.
ASSESSMENT TASK 1: KNOWLEDGE QUESTION
Task summary
You need to answer all of the written questions correctly.
Your answers must be word processed and uploaded in the canvas LMS (unless advised otherwise)
Required
Access to textbooks and other learning materials
Computer with Microsoft Office and internet access
Timing
Your assessor will advise you of the due date of this assessment. You also find the information in the Canvas home page of this unit.
Submit
Answer to all questions.
Assessment criteria
All questions must be answered correctly in order for you to be assessed as having completed the task satisfactorily.
Note that the following guidance is the minimum level of response required.
Analyse :- when a question asks you to analyse something, you should do so in detail, and identify important points and key features. Generally, you are expected to write a response one or two paragraphs long.
Compare :- when a question asks you to compare something you will need to show how two or more things are similar ensuring that you also indicate the relevance of the consequences. Generally you are expected to write a response one or two paragraphs long.
Contrast :- when a question asks you to contrast something you will need to show how two or more things are different ensuring you indicate the relevance or the consequences. Generally you are expected to write a response one or two paragraphs long.
Describe :- when a question asks you to describe something, you should state the most noticeable qualities or features. Generally you are expected to write a response two or three sentences long.
BSBSTR601 Manage Innovation And Continuous Improvement Assignment
Discuss :- when a question asks you to discuss something, you are required to point out important issues or features and express some form of critical judgement. Generally you are expected to write a response one or two paragraphs long.
Evaluate :- when a question asks you to evaluate some thing you should put forward arguments for and against some thing. Generally you are expected to write a response one or two paragraphs long.
Examine :- when a question asks you to examine some thing this is similar to analyse where you should provide a detailed response with key points and features and provide critical analysis. Generally you are expected to write a response one or two paragraphs long.
Explain :- when a question asks you to explain something you should make clear how or why some thing happened or the way it is. Generally, you are expected to write a response two or three sentences long.
Identify :- when a question asks you to identify some thing this means that you are asked to briefly describe the required information. Generally you are expected to write a response two or three sentences long.
List :- when a question asks you to list something this means that you are asked to briefly state information in a list format.
Outline :- when a question asks you to outline something this means giving only the main points Generally you are expected to write a response a few sentences long.
Summarise :- when a question asks you to summarise something, this means like outline only giving the main points. Generally you are expected to write a response a few sentences long.
Provide answers to all of the questions below:
1.Outline two methods for conducting cost-benefit analysis.
2.List three ways that knowledge management systems can be established in an organisation.
3. Complete the table to identify and explain three types of continuous improvement systems/processes that can be used in an organisation. The first row has been completed as an example for you to follow.
4.Complete the following table regarding creativity and innovation theories and concepts.
5. Discuss in one or two paragraphs three principles that are relevant to organisation learning. In your answer identify the principles and explain what each one means as an organisational learning principle.
6. Complete the following table regarding quality management and continuous improvement theories.
7.Discuss three concepts associated with risk management. As part of your answer provide an example of how each concept may relate to organisational learning.
8.Explain how to conduct a gap analysis of an organisational system.
ASSESSMENT TASK 2: PROJET PORTFOLIO
Task summary :-
In this task you are required to demonstrate your skills and knowledge by working through a number of activities and completing and submitting a project portfolio.
This assessment is to be completed in the simulated work environment in the SCA.
Required
Access to textbooks and other learning materials
Computer with Microsoft Office and internet access
Project Portfolio template.
Simulation Pack (if using the case study).
if using your own business:
BSBSTR601 Manage Innovation And Continuous Improvement Assignment
numerical information to analyse current industry trends and perform a cost-benefit analysis for establishing a joint venture
information to monitor and evaluate your implemented plan
internal and external stakeholders willing to meet with you the meeting is viewed by your assessor.
Timing
Your assessor will advise you of the due date of these submissions.
Submit
Completed Project Portfolio
Role play
Participate in a meeting with the internal stakeholders actual people who work for/are associated with your chosen organisation. Alternatively, classmates or your assessor may play the role of one or more stakeholders.
Assessment criteria
For your performance to be deemed satisfactory in this assessment task you must satisfactorily address all of the assessment criteria. If part of this task is not satisfactorily completed you will be asked to complete further assessment to demonstrate competence.
ACTIVITIES FOR THE ASSESSMENT TASK 2
Complete the following activities:
1. Carefully read the following:
This project requires you to complete a range of activities relevant to managing continuous improvement and innovation for one organisation as a whole or one work area within an organisation (e.g., a department of a company).
To do this you will assume a managerial role and communicate with team members and other stake holders to improve the work environment for the organisation or work area.
Vocational education and training is all about gaining and developing practical skills that are industry relevant and that can help you to succeed in your chosen career.
For this reason we are giving you the choice to base this project on your own business one you work in or a familiar with or you can use the case study provided.
This will mean that you are applying your knowledge and skills in a relevant practical and meaning ful way to your own situation!
If you are using the case study business all relevant information for you to complete this assessment can be found in the Simulation Pack.
If you are basing this assessment on your own choice of business or work area make sure you have access to all required information read through the requirements in the green boxes below for further information. Speak to your assessor to get approval if you want to base this on your own business.
You will be collecting evidence for this unit in a Project Portfolio. The steps you need to take are outlined below. Before you begin complete page 4 of your Project Portfolio.
Start working on Section 1 of your Project Portfolio. Steps 2 to 4 form part of Section 1.
If you are basing this assessment on your own business you need access to at least two written documents that provide information about your organisation or work area’s:
processes and systems (including supply chain)
plans
continuous improvement systems, processes, and innovations
performance (including mathematical information).
You also access to policies and procedures that outline processes for approvals project management change management and knowledge management.
Examples of such documents include:
Strategic Plan
Operational Plan
Project documentation (such as the Schedule, Project Briefing and Status Reports)
Continuous improvement Policies and Procedures
Project Management Policy and Procedures
Change Management Policy and Procedures
Communication Policy and Procedures
Performance Reports.
Examples of mathematical information include:
budgets (forecast and actual)
number of customer complaints
amount of rework required.
2.Review organisational documentation.
Read at least two written documents that provide information about the business its operations processes, plans and continuous improvement systems processes and innovations.
Also read at least one policy and procedures that outlines the organisation’s processes for approvals project management change management and knowledge management.
Make notes for example using comments highlighting or other review tools on the documents as you read them to help you interpret the information.
If you are basing this assessment on the case study, read the following documents:
Case study details
Strategic and Operational plans
Organisational structure
Internal and External Communication Policies and Procedures.
Summarise the information you’ve collected. Your summary should address:
key objectives
key decision makers
key operational processes
supply chain details
strategies to monitor and evaluate performance and sustainability of key systems and processes
current continuous improvement systems processes and innovations in place
requirements for approvals change management project management and knowledge management.
3. Summarise and analyse current performance for the organisation or work area to identify required changes or improvement opportunities.
Collect information about your business performance. Do this by reading available performance reports that include mathematical information).
If you are using the case study review the 2021. Performance Overview in the Simulation Pack.
Based on the information you’ve collected summarise and analyse the current performance of your chosen organisation or work area to identify changes or improvement opportunities. To do this first:
summarise current performance (including mathematical information and identify variances from existing plans
identify and analyse trends and opportunities relevant to the organisation or work area
analyse supply chains and the operational and service systems using Gap analysis and determine the cost-benefits of the changes improvements or new ideas.
BSBSTR601 Manage Innovation And Continuous Improvement Assignment
As you analyse the way things are currently done, remember that this is just one way of doing things and improvement or changes are possible.
In your gap analysis identify areas needing improvement or changes and suggest new ideas that may be trialled and tested to meet the need or opportunity.
After your analysis set objectives for continuous improvement and the way things work.
9.Identify team members and seek their input.
Identify team members who can assist with continuous improvement and innovation in the workplace.
Describe best practice ways of working that teams can use to achieve continuous improvement and to be innovative.
Also identify learning opportunities for the team to improve their skills and knowledge in relation to continuous improvement and innovation.
Draft an email to these team members seeking their input for continuous improvement in the organisation or work area. In your email:
a. promote the value of creativity innovation and sustainability
b. communicate the objectives for improving the way things Work expectations and desired outcomes
c. summarise the changes improvements and new ideas you’ve already identified including the cost-benefit of the new ideas.
d.seek their advice to identify further opportunities for improvement and to select three changes improvements new ideas to focus on.
If you are using the case study your assessor will respond to your email in the role of a team member when they mark Section 1 of your Project Portfolio.
If you are using their own business the actual team members may provide the advice or you may ask your assessor to play the role of the team members and provide feedback instead.
Make sure you have answered all questions in Section 1.
You are required to attach certain documents as part of your evidence – review the documents you need to attach as outlined in Section 1 of the Project Portfolio.
Submit Section 1 to your assessor.
Start working on Section 2 of your Project Portfolio. Steps 5 to 8 form part of Section 2.
If you are using your own business you need access to team members willing to participate in mentoring and coaching. These people must agree to their participation being viewed by your assessor.
10. Plan for continuous improvement.
Select three changes opportunities or new ideas to focus on as part of your continuous improvement efforts. Justify your choice considering the need resources available and constraints.
Develop a Continuous Improvement Plan. Your plan must include:
Key Performance Indicators (KPIs) associated with the continuous improvement objectives
continuous improvement systems and processes
key actions resources constraints and time frames to achieve continuous improvement and innovation as you implement your chosen changes opportunities new ideas
impact the changes opportunities new ideas will have on the organisation the con sequences for people and the related transition plans
risk management to determine risks outcomes risk responses and contingencies for the Continuous Improvement Plan including non performance of staff members)
communication plans to manage changes associated with continuous improvement efforts
rewards for staff who have succeeded in their continuous improvement efforts
the knowledge management system to be used to capture continuous improvement plans and learnings.
Use the work you’ve done in Section 1 of the Project Portfolio as well as the input provided by your assessor in the role of a team member to select and plan for continuous improvement.
Use the template provided in the Project Portfolio.
Your communication plans should adhere to any project management and change management requirements of your organisation. Remember to consider the audience when determining what to communicate how to communicate when to communicate and why the communication is necessary.
11. Coach and mentor team in continuous improvement and innovation.
Prepare to coach and mentor the continuous improvement team members (identified in step 4). To do this:
Read through the steps below and make notes to use at the meeting.
Explain how you will facilitate effective group interaction and build rapport with the team members to ensure positive working relationships.
Set questions to ask team members about their vision for continuous improvement to guide your mentoring (e.g., how can you contribute to the continuous improvement team, what benefits do you want to obtain from being part of this team? etc).
Prepare to coach team on how to be innovative (e.g., select a creative thinking tool such as opposite thinking that you will introduce them to and demonstrate).
Create a questionnaire that you will use to seek feedback from team members on how you ran the meeting.
Keep in mind that coaching focuses on the present immediate situation where as mentoring focus on the future.
Meet with at least two team members (identified in Section 1 of your Project Portfolio). At your meeting:
Thank the team members for their contribution to further identify improvement opportunities and agree with their input your assessor provided this input in the role of the team members when marking Section 1 of your Project Portfolio).
Collaborate to create a list of why creativity and innovation are vital for your organisation (or work area) to achieve its outcomes.
Share the best practices (you identified in step 4) on continuous improvement and innovation with the team.
Mentor the team members on how they could in the future work to contribute towards continuous improvement.
Coach team members on how they can be innovative (e.g., by demonstrating how to use a creative thinking technique such as opposite thinking).
Briefly discuss your Continuous Improvement Plan and confirm with the team members that objectives, time frames measures and communication plans are in place so that the plan can be implemented.
Seek feedback using the questionnaire you created) from each team member on your own performance at the meeting. organisation (or work area) to achieve its outcomes.
Share the best practices (you identified in step 4) on continuous improvement and innovation with the team.
Mentor the team members on how they could in the future work to contribute towards continuous improvement.
Coach team members on how they can be innovative (e.g., by demonstrating how to use a creative thinking technique such as opposite thinking.
Briefly discuss your Continuous Improvement Plan and confirm with the team members that objectives, timeframe measures and communication plans are in place so that the plan can be implemented.
Seek feedback (using the questionnaire you created) from each team member on your own performance at the meeting.
As you conduct the meeting, make sure you facilitate effective group interaction and build rapport to establish positive working relationships
This meeting may take place with actual people who work for/are associated with your chosen business. Alternatively classmates or your assessor may play the role of the team members. This can either be viewed in person or online by your assessor or you may like to video record the session for your assessor to watch later. Your assessor can provide you with more details at this step. Make sure you follow the instructions above and take no longer than 20 minutes. If this session is not viewed in person by your assessor, you will attach proof of the meeting to Section 2 of your Project Portfolio.
12. Implement changes or improvements.
Choose one change/opportunity/new idea (described in your Continuous Improvement Plan) and implement it.
Examples of implemented changes or improvements could be:
Develop a flowchart to show a new, more efficient process and place it in a convenient location (e.g., flow chart showing how to decide whether to print a document should be placed at the printer).
Place a compost bin in the staff kitchen to improve sustainability.
Download the software for a new information management system and set up the folder structure.
If you are using the case study, you are required to notify sales staff of the new cloud-based product and schedule their training in its use. This should be done by creating a bulletin notice for the staff bulletin and creating a calendar invite for staff to attend training.
13. Address impact of change.
Choose one transition plan described in your Continuous Improvement Plan that addresses the impact of the change or improvement and implement it.
Examples of implemented actions or transition plans include:
create a social media post to communicate the change to customers
send an email to staff notifying them of the change
create and distribute a fact sheet about the changes or improvements.
If you are using the case study, you are required to create a social media post advertising the new product to existing and new customers.
Make sure you have answered all questions in Section 2.
You are required to attach certain documents as part of your evidence review the documents you need to attach as outlined in Section 2 of the Project Portfolio.
Submit Section 2 to your assessor.
Start working on Section 3 of your Project Portfolio. Steps 9 and 10 form part of Section 3.
Assume that your Continuous Improvement Plan has been approved and a period has passed. Your assessor will have provided you with simulated performance outcomes relevant to your unique Continuous Improvement Plan to use to complete the next steps.
BSBSTR601 Manage Innovation And Continuous Improvement Assignment
14. Monitor and evaluate continuous improvement and innovation.
Provide an evaluation of how well you believe continuous improvement systems are working.
Base your evaluation on the Staff Survey comments (in the Simulation Pack).
Recognise successes by drafting an email to the project team congratulating them on their successes.
The text of the email should be in grammatically correct English written in an appropriate polite business-like) style.
Describe at least one non-performance failure and analyse the causes. Implement your contingency plan for non-performance as described in your Continuous Improvement Plan.
If you are using the case study, you are required to develop a fact sheet that can be used as training to help the relevant staff members perform as required. The contents of your fact sheet will depend on the unique non-performance details supplied by your assessor. For example if the non-performance is related to using automated systems the fact sheet could explain the benefits of process automation.
BSBSTR601 Manage Innovation And Continuous Improvement Assignment
Identify and manage new challenges and opportunities by updating your Continuous Improvement Plan. As you update the plan confirm that learning from activities are captured and managed using the relevant knowledge management systems.
15. Submit your completed Project Portfolio.
Make sure you have completed all sections of your Project Portfolio answered all questions provided enough detail as indicated and proofread for spelling and grammar as necessary.
Submit to your assessor for marking.
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