BSBLDR523 Lead And Manage Effective Workplace Relationships

Assessment Task 1 – Assignment and Project
Part A Task summary: You are required to answer all of the following questions. You need to answer all of the written questions correctly. Generally, you are expected to write a response one or two paragraphs long. Please answer the questions using word processing software.
BSBLDR523 Lead And Manage Effective Workplace Relationships

1. Access to student workbook/other learning materials
2. Computer and Microsoft Office
3. Access to the internet

Assessment criteria
All questions must be answered correctly in order for you to be assessed as having completed the task satisfactorily.

Provide answers to all of the questions below:
1.Outline five key benefits to an organisation for developing and implementing workplace policies and procedures.
2.Discuss the purpose of each of the following Acts and for each Act explain why the Act is important for ensuring effective workplace relationships:
1.Age Discrimination Act 2004
2. Disability Discrimination Act 1992
3. Fair Work Act 2009
4. Racial Discrimination Act 1975
5. Sex Discrimination Act 1984

3.Outline key steps that should be followed to identify and resolve workplace problems and to promote effective workplace relationships.

4.Discuss three effective conflict resolution techniques that can be used to support effective workplace relationships.

5.Explain the purpose of a workplace Code of Conduct and how it can assist in ensuring a harmonious workplace.

6.Discuss three reasons why networking with others within the workplace, as well as external contacts leads to a more productive and effective workplace environment.

7.Outline two examples of barriers to effective interpersonal communication and at least two communication strategies that can be implemented at work to ensure effective workplace communication.

8.Explain two key benefits to an employer of implementing a diversity policy and procedure.

9.Explain the value of consulting with employees on workplace issues.

10.Explain the requirements under Modern Awards to consult with employees, including the circumstances in which consultation is required and the steps that must taken by employers in consulting with employees.

Part B Task summary:
For this assessment task you are required to assume the role of General Manager of Accountancy VICTORIA and develop workplace policies and procedures.


a. Access to textbooks/other learning materials
b. Computer with Microsoft Office and internet access
c. Access to the internet for research and to review relevant legislation, for
d. Style Guide

1.Code of Conduct
2. Workplace Communication and Consultation Policy and Procedures
3. Dispute Resolution Policy and Procedures

Assessment criteria
For your performance to be deemed satisfactory in this assessment task, you must satisfactorily address all of the assessment criteria.

Carefully read the following:
Accountancy Victoria is based in Foots cray, a suburb of Sydney, and provides accountancy and book keeping services for a range of clients.Accountancy Victoria was established by two Directors who are the Senior Accountants for the company. Other staff employed are: three accountants a book keeper and an Officer Manager. The company is expanding due to the demand for accountancy services and will employ a further three senior accountants in the next 2 months, as well as an Officer Manager and Client Services Coordinator.

You have recently been appointed as the General Manager of Accountancy VICTORIA. Your role is to manage the day to day operations of the company. The first task you have been allocated is to establish formal systems and processes for a range of areas, as currently most of the company’s systems and processes are informal.

To start the process of creating formal systems and processes, you have been asked to develop systems and processes for workplace communication consultation as well as a Code of Conduct and dispute resolution processes.Each document must be written in clear and concise English be professionally presented grammatically correct and error free. The document should also be written according to the Style Guide and be of approximately 2 pages.

Complete the following activities:
1.Develop a Code of Conduct
The purpose of the Code of Conduct is that the staff at Accountancy VICTORIA are aware of, and follow, the standard of behaviour expected of them in relation to their fellow employees, as well as clients.

Use the Internet to identify and review staff Codes of Conduct from other, similar organisations.

Your staff Code of Conduct must be in your own words and include:

  • Introduction: purpose of the Code
  • Scope: who it applies to
  • Details of expected personal and professional behaviour (as a minimum, this should address a range of ethical behaviours, as well as behaviours appropriate to working within a diverse workplace, including expectations in relation to cultural differences)
  • Conflict of interest requirements
  • Gifts, benefits and hospitality
  • Outside employment and consulting
  • Use of social media

11. Develop Workplace Communication and Consultation Policy and Procedures

BSBLDR523 Lead And Manage Effective Workplace Relationships

Your policy and procedure should describe the mechanisms that will be used for internal communications as well as how staff can provide input into a range of workplace related matters. Your research could include a review of other workplace communication or consultation policies and/or procedures.

The document you develop must be in your own words, and about two pages long.

The policy and procedures should include, at a minimum, the following information:
b. Scope
c.Communication strategies for communicating with staff: type, purpose and frequency. You should include at least four strategies in your policy and procedure.
d.Communication protocols for meetings in relation to sending out of agendas and writing up of minutes.
e.Consultation process: ways in which staff can contribute to workplace issues (e.g. surveys, suggestion forms, etc.). You must include at least three. Provide specific detail about the consultation mechanism. For example, for a suggestion box indicate the location of the box and how suggestions will be recorded and actioned.

12.Develop Dispute Resolution Policy and Procedures The dispute resolution policy and procedures need to be established so that all staff are aware of what dispute resolution procedures are in place.

The dispute resolution policy and procedures need to address the following:
a.Purpose of the policy
b.Scope: who it applies to
c.What constitutes a dispute
d.Responsibilities of managers in disputes
e.Responsibilities of employees in disputes
f.The process by which a dispute will be handled.

You may review dispute resolution policies and procedures to guide the development of your document. However, the document must be in your own words.

Ensure that you review the link provided under Required to ensure that your policy and procedures considers relevant legislation.

BSBLDR523 Lead And Manage Effective Workplace Relationships

BSBLDR523 Lead And Manage Effective Workplace Relationships

2.Meet with staff (your assessor).
At the meeting, you should present the following documents and invite staff to provide feedback.
1. Code of Conduct
2. Workplace Communication and Consultation Policy and Procedures
3. Dispute Resolution Policy and Procedures

The staff (your assessor) will provide you with feedback, which you should incorporate into your documents.

Please note: Your assessor will advise you of the date and time of the meeting.

13.Revise your workplace documents.
Update your code of conduct and policies and procedures, incorporating feedback that you have received from staff.

BSBLDR523 Lead And Manage Effective Workplace Relationships

Save these documents as updated versions.

3.Draft an email to staff (your assessor).
The text of the email should be in grammatically correct English written in an appropriate (polite, business-like) style.

The email should summarise the feedback that was provided and how this has been incorporated into the revised documents.

As the staff have varying levels of education and the book keeper’s first language is not English ensure your email is written in plain English so as to be easily be understood by all recipients.

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